Privacy Policy

Rocket Outsourced Services Pty Ltd (“Rocket Services”, “we”, “us” or “our”) is committed to protecting the privacy and security of personal information in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APPs”).

This Privacy Policy outlines how we collect, use, disclose, store and manage personal information. It also explains how individuals can access and correct their personal information or make a privacy-related complaint.

1. About Rocket Services

Rocket Services provides professional, dedicated outsourced staffing services to Australian mortgage brokers and other professional services firms. We take data protection seriously and have achieved ISO/IEC 27001:2022 certification, demonstrating our commitment to managing information security risks to international standards.

2. Personal Information We Collect

We collect personal information that is reasonably necessary for our business functions and activities, including but not limited to:

• Contact details (e.g. name, email, phone number)
• Employment information (e.g. role, employer, responsibilities)
• Business information (e.g. ABN, trading name)
• Records of communication with clients or job applicants
• Information provided to us by our clients about their customers (where relevant and lawful)

We may also collect sensitive information (such as health or financial information) where it is necessary and with consent or otherwise permitted under the Privacy Act.

3. How We Collect Personal Information

We collect personal information in several ways, including:

• Directly from you (e.g. when you contact us or fill out forms on our website)
• From our clients (particularly when providing outsourced services)
• Through business transactions and service agreements
• From publicly available sources
• From cookies and website tracking technologies (see Section 9)

4. Why We Collect, Use and Disclose Personal Information

Rocket Services collects, holds, uses and discloses personal information for purposes including:

• Providing outsourced staffing and support services
• Communicating with clients and prospective clients
• Meeting legal, regulatory and contractual obligations
• Ensuring compliance with Australian financial services and privacy laws
• Maintaining internal records and administrative purposes
• Recruitment and staff management

We may also disclose personal information to third parties, such as:

• Our clients (when acting under contract as a service provider)
• IT service providers, cloud hosting providers and professional advisers
• Legal or regulatory authorities as required or authorised by law

We do not sell personal information to third parties.

5. Overseas Disclosure

As part of our operations, some of our services and support functions are carried out by team members located in the Philippines. Where personal information is disclosed overseas, we take reasonable steps to ensure that overseas recipients comply with the APPs or are subject to laws that offer substantially similar protection.

6. Data Security

We implement robust technical and organisational security measures to protect personal information from unauthorised access, disclosure, misuse or loss.
Rocket Services has attained ISO 27001 certification, confirming our implementation of internationally recognised standards for information security management systems (ISMS). Our security practices include:

• Role-based access controls
• Data encryption in transit and at rest
• Secure work-from-home protocols for offshore staff
• Regular audits, risk assessments and staff training

7. Access and Correction

You may request access to personal information we hold about you, or request corrections, by contacting our Privacy Officer (see Section 10). We will respond within a reasonable time and, where appropriate, provide access or make corrections as required by the Privacy Act.

8. Complaints

If you believe that we have breached your privacy rights, please contact our Privacy Officer. We will investigate and respond to your complaint promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Cookies and Website Usage

Our website may use cookies and analytics tools (such as Google Analytics) to improve user experience and monitor website performance. These tools may collect anonymous usage data including browser type, device, and pages visited.
You can manage or disable cookies through your browser settings, though this may affect the functionality of our website.

10. Contact Us

For any privacy-related queries, requests or complaints, please contact:
Privacy Officer
Rocket Outsourced Services Pty Ltd
Email: brendan@rocketservices.com.au
Phone: 0410 389 657
Website: www.rocketservices.com.au
Address: 11 Church Street, Canterbury NSW 2193

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or technology. The most recent version will always be available on our website.